Return Policy

Refunds and Returns Welcome to Computer Cave's hassle-free service. Please note that we do not offer refunds or returns for purchases made through our online store. However, to ensure your peace of mind, every product is backed by a 1-year warranty covering non-accidental issues. Should any problem arise with your device, we're here to help. Contact us at team@computercave.com or call us at 804-299-2476.

Damages and Issues We care about your satisfaction. If you encounter any issues such as receiving a defective, damaged, or incorrect item, please let us know immediately upon receipt. Reach out to us at team@computercave.com or call 804-299-2476 so we can swiftly address and rectify the issue for you.

Exchanges At Computer Cave, exchanges are straightforward. You can exchange an item for another of equivalent price, or pay the difference for a higher-priced product. To proceed, please contact us at team@computercave.com. Remember, to be eligible for an exchange, the item must be in its original condition, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. After we accept your return, you're welcome to make a new purchase for your desired item.

Refunds Once we receive and inspect your return, we'll inform you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. It's normal for banks or credit card companies to take some time to process and post the refund. If you haven’t received it after 15 business days, please contact us at team@computercave.com.

Disclaimer Please note that the images on our website are for representation purposes and may not exactly match the product you receive. Our inventory includes Used, New (Open Box), and Brand New Sealed items. The used products are fully refurbished, but may show signs of wear and tear.